Fed Ex ground is our courier of choice. All of our shipping is done with Fed Ex ground or local freight carrier.

Product Shipments to the United States take 4-8 business days by Fed Ex Ground, our preferred carrier.

At MySynergyUPS.com we accept Credit Cards VISA, MasterCard. We also accept PayPal and Money Orders.

Yes. We have created our site to have customer login so that we can offer relevant products to you and to help you keep track of your orders. Order status is located inside the member's area.

We specialize in the APC UPS market and offer select products from other manufacturers that we believe will be helpful to our customers.

UPS batteries are typically rated for 3-5 years. We recommend that UPS batteries be replaced every 3 to 4 years to ensure maximum performance and reliability in time of need.

Yes! The ordering system MySynergy.com uses the latest in Secure Encryption Technology. All personal and credit card information is handled with the highest level of security and precautions. We also have safeguards in place to protect against credit card fraud. Please review our security policy located MySynergyUPS.com for more information.

It is not recommended that printers be attached to a UPS. Printers draw a very large amount of power when in use and make it not economical. Attaching a printer to a UPS could cause the UPS to overload and cause heavy wear and tear to the batteries. Laser printers put a huge load on the UPS when warming up and printing; you would have to buy a bigger unit to support that and any other equipment you may have.

We cannot guarantee that. Our refurbished UPS systems may have cosmetic blemishes and minor scratches due to instalation and de-instalation processes. These may include nicks, scratches, dings and possible discoloration of plastic panels. All of our units will perform to original manufaturers specifications. We will ship only units that we ourselves would deem suitable for purchase.

The only difference between a SmartUPS and a SmartUPS Net unit is that the Net unit when purchased new, comes with the PowerChute software. In regards to Refurbished units, both are the same. MySynergyUPS does not send out any additional software as it is a free download from APC’s website.

The VA and Watt ratings for some types of electrical loads, like incandescent light bulbs, are identical. However, for computer equipment the Watt and VA ratings can differ significantly, with the VA rating always being equal to or larger than the Watt rating. The ratio of the Watt to VA rating is called the "Power Factor" and is expressed either as a number (i.e. 0.7) or a percentage (i.e. 70%:).

The power rating of the UPS have both Watt ratings and VA ratings. Neither the Watt nor the VA rating of a UPS may be exceeded. In most cases, UPS manufacturers only publish the VA rating of the UPS. However, it is a standard in the industry that the Watt rating is approximately 60%: of the VA rating, this being the typical power factor of common loads. Therefore, it is safe to assume that the Watt rating of the UPS is 60% of the published VA rating.

Our UPS are shipped with the standard maurfacturer input plugs. Many of these units are made for data center facilities which use twist lock outlets that prevent the UPS from being accidentally unplugged. Plug type can easily be changed and plugs can be purchased from any local hardware and/or electrical supply store. If there is a specific plug type you need, just let us know in the comments section of the order form when placing your order. Please note that SmartUPS 3000's Rack Mount come with an 30A Twist-Lock plug. This can be changed to a 20A NEMA 5-20P plug if needed.

When loads exceed the UPS's rated VA(volt-amp) or Watt capacity, the overload LED will illuminate and the UPS will emit a continuous tone. The alarm remains on until the overload is removed.

Disconnect nonessential load equipment from the UPS to eliminate the overload.

If the overload is severe, the input circuit breaker may trip (the resettable center plunger of the circuit breaker pops out). Disconnect nonessential load equipment from the UPS to eliminate the overload and press the plunger back in.

If there is AC power and the overload is not so severe as to trip the UPS circuit breaker, then the loads will still be powered. If the circuit breaker trips or the UPS attempts to transfer to battery in an overload condition, the load's power will be shut off. Turn the UPS off then back on to power the loads.

If the Overload LED remains illuminated even without any load plugged into the UPS, the UPS has most likely sustained a surge or fault, and will need to be replaced. Contact MySyenrgyUPS Technical Support to resolve the problem.

Smart-UPS protect data by supplying network-grade battery backup when power fails. Computer hardware is protected and system life extended through superior full-time multistage surge suppression and noise filtering. The Smart-UPS can switch to on-battery operation as a result of power disturbances or software initiated commands. There is a common misperception that a Smart-UPS will use its battery based only on voltage fluctuations. The following list provides the possible causes for a Smart-UPS switching to battery operation, along with a brief definition of each.

No Voltage (Blackout): A total loss of utility power.

Low Voltage (Brownout): A decrease in voltage levels.

High Voltage (Over Voltage): A surge is a short-term increase in voltage. A spike is an instantaneous dramatic increase in voltage.

Total Harmonic Distortion (THD): Periodic distortion of the sine wave. Harmonics add to the fundamental frequency in magnitude.

Change in Voltage (dv/dt): Rapidly changing voltage. If the voltage increases or decreases rapidly, the Smart-UPS will transfer to battery because the Smart-UPS does not know how high or how low the voltage will go.

Frequency Changes (Hz): Deviation from the nominal 60Hz in North America.

Before concluding that the Smart-UPS is malfunctioning merely because it is operating on battery, be sure to consider all of the above possibilities.

Yes, it is. You can safely turn off your computer equipment and APC unit when you're not using them. As long as your equipment is correctly connected to an APC UPS or APC SurgeArrest/SurgeStation, your equipment will be protected from physical hardware damage caused by surges and spikes.

The Site Wiring Fault LED light is only present on 120V UPS products. On APC UPS products this indicator is typically on the rear panel. The purpose of this indicator light is to warn you that there are problems with your building wiring that may result in a shock hazard.

RefurbUPS recommends that you have a qualified electrician inspect your wiring for one or more of the conditions listed below.

Reasons why the Site Wiring LED light will illuminate:

1. Overloaded neutral wire.
2. Reversed polarity (hot and neutral wires are reversed).
3. Missing ground wire.

If the outlet that the APC UPS unit is plugged into is not properly grounded or properly wired, the surge protection capability of the unit may be diminished. Therefore, please be sure that the APC unit is only plugged into a properly grounded outlet where the Site Wiring Fault Indicator (SWFI) light is not illuminated.